Stornogebühren

Wir erheben keine Gebühren für Reservierungen, die 7 Tage oder länger vor dem Abholtermin storniert oder geändert werden. Wenn Sie Ihre Reservierung nach diesem Zeitpunkt stornieren oder ändern, dann werden die folgenden Gebühren erhoben:

• Wenn Sie Ihre Reservierung weniger als 7 Tage vor dem Abholtermin stornieren oder ändern, dann werden Ihnen entweder die vollen Kosten der Reservierung oder bis zu maximal € 30,00, je nachdem, welches der niedrigere Betrag ist, angerechnet.
• Wenn Sie Ihre Reservierung weniger als 24 Stunden vor dem Abholtermin stornieren oder ändern, dann werden Ihnen entweder die vollen Kosten der Reservierung oder bis zu maximal € 70,00, je nachdem, welches der niedrigere Betrag ist, angerechnet.

Nichterscheinen

Wenn Sie Ihr Fahrzeug nicht am spezifizierten Abholtermin abholen, dann behalten wir uns das Recht vor, Ihnen eine Nichterscheinungsgebühr in Höhe der Kosten der Reservierung oder bis zu maximal € 70,00, je nachdem, welches der niedrigere Betrag ist anzurechnen. Im Falle eines Nichterscheinens wird Ihnen Ihre Kreditkartenzahlung abzüglich der Nichterscheinungsgebühr rückerstattet.

Nicht aufgebrauchte Miettage

Wir weisen darauf hin, dass nicht aufgebrauchte Miettage bei vorausbezahlten Reservierungen nicht rückerstattet werden.

Jordan

Additional Driver Policy

Up to 3 additional drivers allowed, at 3 Jordanian Dinars per driver per day (exc VAT)

Age Requirements

Minimum rental age is 21 years for all cars except the LCAR (Luxury). The minimum age for LCAR (Luxury) is 25 years. There is no maximum age limit. There is no young drivers surcharge.

Cross Border Policy

Cars from Jordan are not permitted to leave the country. All cars are not insured to drive off designated roads in Jordan. If done so the customer is 100% liable for any damages or costs incurred.

Delivery / Collection

During office hours : Delivery and Collection is free of charge within the capital city of Amman during office hours. A charge of 25JD + tax is applicable to all rentals delivered within the capital city of Amman outside office hours. Outside of office hours: Delivery to locations outside the capital city (Amman) are on request will be charged based on distance. To and from the Dead Sea, the charge will be 35 Jordanian Dinars + tax To and from other cities surrounding Amman, the charge will be 50 Jordanian Dinars + tax

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer’s financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 500.00 JOD. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies. If you would like to reduce or remove your excess responsibility please ask the rental staff when collecting your vehicle about additional products that are on offer .

License Requirements

Full valid drivers licence held for a minimum of 1 year. An international drivers licence is not required. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

Vehicles may be returned to another National / Alamo car rental location. Minimum rental length is 24 Hrs. (For all vehicles) . Charges are as follows : 35 JD + tax per rental except between Amman City and Airport which is free in either direction. This does not have to be pre booked. International one ways are not permitted.

Out of Hours Policy

Not Available

Payment Policy

The following method of payments are accepted: Visa, Mastercard, Amex, National Charge card & National Vouchers. Dinars Club card, Travellers Cheques and Eurocheques are not accepted. Cash is accepted but only at the end of the rental if required. Cash is not accepted as a deposit - this must be paid by credit card only. The deposit amount is: 500 Jordanian Dinars plus the basic rental charges, fuel, extras, damage excess liability and traffic fines. The deposit is held on the credit card until the car is returned.

Refuelling Policy

Vehicles must be returned with the same amount of fuel as at the beginning of the rental. Vehicles not returned full will be charged the pump price plus 15%.

Roadside Assistance

Break down procedure: 24 Hr breakdown service is available. Details will be provided at the time of rental. Accident procedure: Customer must obtain a police report at the scene of the accident for ALL accidents or damage to a vehicle beyond minor damage or scratches. If no report is supplied for accidents, a fee of JD 300.00 will be charged.  The car must not be moved until the police have attended the scene. Customers must inform the rental office immediately. 

Special Equipment

Infant seat - CSI (1 - 9 months / up to 10kgs) - 1-6 days = JD 4.00 per day + tax, 7-29 days = JD 3.00 per day + tax, 30+ days = JD 2.00 per day + tax. A deposit of JD 100.00 is required. Toddler Seat - CST (9 months - 4 years / 10 - 18 kgs) - 1-6 days = JD 4.00 per day + tax, 7-29 days = JD 3.00 per day + tax, 30+ days = JD 2.00 per day + tax. A deposit of JD 100.00 is required. GPS - 1-6 days = JD 7.00 per day + tax, 7-29 days = JD 5.00 per day + tax, 30+ days = JD 3.00 per day + tax. A deposit of JD 200.00 is required. Equipment is available for all cars and available for one way rentals. All Equipment is on request and requires 48 hours advance notice. Please Note: the highest daily price will be loaded in the system for each equipment type. The correct price will be applied at the counter if applicable.

Surcharges

None

Tax

16% For more information about driving abroad, visit:  www.nationaldrivesafe.com