Stornogebühren

Wir erheben keine Gebühren für Reservierungen, die 7 Tage oder länger vor dem Abholtermin storniert oder geändert werden. Wenn Sie Ihre Reservierung nach diesem Zeitpunkt stornieren oder ändern, dann werden die folgenden Gebühren erhoben:

• Wenn Sie Ihre Reservierung weniger als 7 Tage vor dem Abholtermin stornieren oder ändern, dann werden Ihnen entweder die vollen Kosten der Reservierung oder bis zu maximal € 30,00, je nachdem, welches der niedrigere Betrag ist, angerechnet.
• Wenn Sie Ihre Reservierung weniger als 24 Stunden vor dem Abholtermin stornieren oder ändern, dann werden Ihnen entweder die vollen Kosten der Reservierung oder bis zu maximal € 70,00, je nachdem, welches der niedrigere Betrag ist, angerechnet.

Nichterscheinen

Wenn Sie Ihr Fahrzeug nicht am spezifizierten Abholtermin abholen, dann behalten wir uns das Recht vor, Ihnen eine Nichterscheinungsgebühr in Höhe der Kosten der Reservierung oder bis zu maximal € 70,00, je nachdem, welches der niedrigere Betrag ist anzurechnen. Im Falle eines Nichterscheinens wird Ihnen Ihre Kreditkartenzahlung abzüglich der Nichterscheinungsgebühr rückerstattet.

Nicht aufgebrauchte Miettage

Wir weisen darauf hin, dass nicht aufgebrauchte Miettage bei vorausbezahlten Reservierungen nicht rückerstattet werden.

Dominican Republic - National

Additional Driver Policy

Additional drivers can be added at a cost of $7.00 USD per day.

Age Requirements

Minimum rental age is 21 for car groups ECMR, ECAR, CCAR, ICAR. Minimum rental age is 25 years for all other vehicles. There is no maximum rental age. Drivers under the age of 25 will be charged a fee of $9.00 USD per day.

Cross Border Policy

Vehicles are not allowed out of the Dominican Republic. Vehicles may not be taken into Haiti.

Delivery / Collection

There are no returns after normal operating hours.  Pick-up/drop-off to hotels in Dominican Republic is restricted. Therefore, clients requesting the service must contact Alamo/National to arrange upon arrival in Dominican Republic. Alamo/National will transport client from hotel to rental facility for processing of rental transaction. Please note this service is available as follows: Free up to 3 miles from rental location. 3-15 miles from rental location a $20 USD fee is applicable. Service not available beyond 15 mile distance from rental location.

Insurance Excess

Collision Damage Waiver & Theft Waiver limits the customer’s financial responsibility for loss, damage or theft of the rental vehicle. The maximum excess that is payable in the event of one of these incidents is 1000.00 USD. The maximum excess will vary depending on the vehicle you are renting, please ask at time of rental for further information on which excess applies.

License Requirements

Customers must have valid drivers license from country of origin. Customers must show passport and return airline ticket.

One Way Rentals

All one way rentals must be booked in advance and are subject to availability.  One way charges apply, payable at time of rental.  Refer to One Way drop charges.

Out of Hours Policy

Out of hours pickups and returns are not available.

Payment Policy

All major credit cards are accepted American Express, Diners Club, MasterCard, Visa, Discover. Tour/Travel and Corporate vouchers accepted. No cash rentals permitted.A $1000 authorization will be placed on credit card upon rental of vehicle. This authorization amount may be used toward damage or late charges in the event  vehicle is returned with damage and insurance was not purchased and/or late charges are assessed.

Refuelling Policy

Pick up and return full or surcharge of $9.21/gallon USD (350/gallon DOP) will apply. Prepaid gas option is available at the rental counter.

Roadside Assistance

For Roadside Assistance is available 24 hour, except in Punta Cana and Puerto Plata. Contact nearest Alamo/National location within Dominican Republic or Corporate Headquarters @ (809)562-1444 during normal operating hours or the following numbers:- Santo Domingo (809)549-8303- Santiago (809)233-8163- Puerto Plata (809)586-1366- Punta Cana (809)959-0434In the case of an accident, customer must complete a police report at nearest precint at the time of incident.

Special Equipment

- Child seats are available at a cost of $9.00 USD per day 3-4 years 18.50lbs-50lbs.- GPS is available at a cost os $10.00 per day/$250 replacement fee. Daily insurance available at $5.00/day to cover any damages and a $75 deductible applies. All rates quoted in USD

Surcharges

10% Airport Concession Fee applicable to all airports (Contracted rates may include the Airport Concession Fee. Refer to the rate sheet.)

Tax

Tax - 16%