Stornogebühren

Wir erheben keine Gebühren für Reservierungen, die 7 Tage oder länger vor dem Abholtermin storniert oder geändert werden. Wenn Sie Ihre Reservierung nach diesem Zeitpunkt stornieren oder ändern, dann werden die folgenden Gebühren erhoben:

• Wenn Sie Ihre Reservierung weniger als 7 Tage vor dem Abholtermin stornieren oder ändern, dann werden Ihnen entweder die vollen Kosten der Reservierung oder bis zu maximal € 30,00, je nachdem, welches der niedrigere Betrag ist, angerechnet.
• Wenn Sie Ihre Reservierung weniger als 24 Stunden vor dem Abholtermin stornieren oder ändern, dann werden Ihnen entweder die vollen Kosten der Reservierung oder bis zu maximal € 70,00, je nachdem, welches der niedrigere Betrag ist, angerechnet.

Nichterscheinen

Wenn Sie Ihr Fahrzeug nicht am spezifizierten Abholtermin abholen, dann behalten wir uns das Recht vor, Ihnen eine Nichterscheinungsgebühr in Höhe der Kosten der Reservierung oder bis zu maximal € 70,00, je nachdem, welches der niedrigere Betrag ist anzurechnen. Im Falle eines Nichterscheinens wird Ihnen Ihre Kreditkartenzahlung abzüglich der Nichterscheinungsgebühr rückerstattet.

Nicht aufgebrauchte Miettage

Wir weisen darauf hin, dass nicht aufgebrauchte Miettage bei vorausbezahlten Reservierungen nicht rückerstattet werden.

Costa Rica - National

Additional Driver Policy

Additional drivers are allowed at a cost of $5.00 USD per day.

Age Requirements

$0 for underage driver. Minimum 18 No Maximum age. Drivers between the ages of 18-21 are not eligible to purchase Loss Damage Waiver Deductible Protection (LDWD) or Full Coverage Protection (SCV1)

Cross Border Policy

Renters wishing to visit Nicaragua must prearrange at time of rental, for a vehicle exchange at the Costa Rica/ Nicaragua border.  A three (3) day  minimum  notice is required. Customers can only rent the following vehicles: MCMR, CCMR & CFMR. Upon vehicle exchange at the border, the original agreement is closed and a second rental agreement is issued by National Nicaragua (same rate is applied).  A vehicle exchange fee totaling $50 USD is assessed; $25 charged by Costa Rica when the original agreement is closed plus $25 charged by Nicaragua when the new agreement is opened.  When the renter returns to Costa Rica, the same process applies plus an additional $50 exchange fee.  Renters not planning to return to Costa Rica must notify the rental location in Costa Rica when prearranging the vehicle exchange.

Delivery / Collection

Free delivery /collection to/from hotels within 20 kms. of rental office.  Anything outside of 20 kms. will be subject to a charge depending of how far the hotel is from the closest National station. The charge may range from $20-$150 USD. Pick-up & Drop off is also available during general business hours.There are no pick-up or returns after normal operating hours. Free airport pick-up/drop-off between the San Jose International  Airport and the city of Alajuela. Free airpot pick-up/drop-off between the Liberia  International Airport to nearby National location.

Insurance Excess

LDW (Mandatory for certain car groups or if no proof of credit card coverage) Loss Damage Waiver includes TP & SLC (Suplemental Liability Coverage). If LDW is declined, the customer will be responsible for the full value of the damage / loss due to accident or theft.  To decline LDW for all vehicles except the FVMR, customers must pay with a credit card that includes the coverage; Costa Rica must be able to confirm LDW is included. Credit card coverage does not cover SLC. If LDW is declined, SLC is mandatory. LDW is mandatory on group FVMR and cannot be declined. The cost is as follows: Car group      Daily rate  LDW Deductible  TP DeductibleMCMR           13.00        800                    800ECMR            13.00        800                    800CCMR            13.00        800                    800CCAR            13.00         800                    800ICMR             13.00        800                    800ICAR             13.00         800                    800CFMR            15.00         800                    800IFMR             15.00         800                    800SFMR            15.00       1,500                 1,500SFAR             20.00       1,500                 1,500FFMR/PFMR   25.00       1,500                 1,500FFAR/PFAR    25.00       1,500                 1,500FVMR             25.00      1,500                  1,500 LDWD (Optional) Deductible Protection covers deductible of any coverage purchased (LDW, SLC, TP). The cost is as follows:  $10.00 per day - MCMR, ECMR, CCMR, CCAR, ICMR, ICAR, CFMR, IFMR$13.00 per day - FCAR, SFMR & SFAR$18.00 per day - FFMR, FFAR, PFMR, PFAR & FVMR SLC (Optional but Mandatory if LDW is declined) $10 USD per day for all groups. Supplemental Liability Coverage covers the client's liability to third parties resulting from auto accident in rented vehicle for property damage, other than to the rental vehicle, up to $11,000 USD. SLC also provides accidental death and medical expense benefits resulting from an accident for the amount established by a Costa Rican court of up to $90,000 USD per person and up to $225,000 USD per accident for third parties. SLC does not cover the renter, relatives, any immediate household members, nor other passengers (in the rental vehicle). $250 SLC deductible. SLC is only mandatory if LDW is declined. SCV1 (Optional) Full Coverage Protection includes LDW, LDWD & SLC. The cost is as follows: $27 per day MCMR, ECMR, CCMR, CCAR, ICMR, ICAR $32 per day CFMR, IFMR, SFMR $37 per day SFAR $47 per day FFMR, FFAR, PFMR, PFAR & FVMR 

License Requirements

Full and Valid Driver's License from country of origin. Should your driving license not be resident to the country of origin of your booking we reserve the right to charge an appropriate rate for your country of residence.

One Way Rentals

A $50.00 USD dropcharge is applied to one-way rentals from city to city. Please see drop chart

Out of Hours Policy

N/A

Payment Policy

Passport, Return Ticket and Major credit card. All major credit cards are accepted (AMEX/Diners Club/Master Card/Visa).  Vouchers, MCO's and OTTO's are accepted. An authorization of $800-$1500  will be placed on the credit card at time of rental. Authorization depends on car class. This is returned at the end of the rental in the even that there are no damages to the rental vehicle.  The authorization will be placed on the credit card regardless if the customer purchases the deductible protection or not. No cash rentals are accepted. 

Refuelling Policy

All vehicles are supplied full and must be returned the same or refueling charges will apply. The amount is the cost of fuel plus 100%. 

Roadside Assistance

Contact nearest location within Costa Rica.  Client can also contact the Corporate Headquarters @ 506-242-7878. In the case of an accident, customer must complete a police report at time of incident.

Special Equipment

Child/Toddler seats/infant seats:$6.00 USD/day   GPS: $12 USD/day are available to rent in San Jose Intl Airport & Liberia Intl Airport. Replacement fee of $350.00 USD if the GPS is damageed or not returned

Surcharges

13% Airport fee $1.50 per day License Plate Fee $0.40 per day Environmental Fee

Tax

N/A